Effective Communication - NTA NET Free Notes

Effective communication is defined as the ability to convey information to another person effectively and efficiently. The message that is sent is the same message that is received. There must be a mutual understanding between the sender and the receiver for the transmission of ideas or information to be successful.

The characteristics of effective communication are

• Clarity of Purpose The message to be delivered must be clear in the mid of the sender. The person to whom it is targeted and the aim of the message should be clear.

• Completeness The message delivered should be complete. It should be supported by facts and observations. It should be well planned and organized. No assumptions should be made by the receiver.

• Conciseness The message should be concise. It should not include any unnecessary details. It should be short and complete.

• Feedback Whether the message sent by the sender is understood in the same terms by the receiver or not can be judged by the feedback received. The feedback should be timely and personal. It should be specific rather than general.

• Empathy Empathy with the listeners is essential for effective verbal communication. The speaker should step into the shoes of the listener and be sensitive to their needs and emotions. This way he can understand things from their perspective and make communication more effective.

• Modify the Message According to the audience The information requirement by different people in the organization differs according to their needs. What is relevant to middle-level management. The use of jargons (special words or expressions) should be minimized because it might lead to misunderstanding and misinterpretations. The message should be modified according to the needs and requirements of the targeted audience.

Elements of Effective Communication

The elements of effective communication are given below

1. Verbal Communication

2. Non-verbal Communication

3. Intercultural Communication

4. Group Communication

5. Classroom Communication

Seven C’s of Effective Communication

The seven C’s of effective communication make sure that communication in the form of the teaching-learning process is well constructed and be clear. They are applicable to both written as well as oral communication.

These are as follows

1. Completeness The communication must be completed. It should convey all facts required by the learners. The sender of the message must take into consideration the receiver’s mindset and convey the message accordingly.

2. Conciseness It means wordiness i.e. communication of what you want to convey in the least possible words without forgoing the other C’s of communication. Conciseness is a necessity for effective communication

3. Consideration It implies stepping into the shoes of others. Effective communication must take the audience into consideration i.e. the audience’s viewpoints mindset, background,

mindset, and education level, etc.

4. mindset It implies emphasizing on a specific message or goal at a time, rather than trying to achieve too much at once.

5. Concreteness It Implies being particular and clear rather than fuzzy and general. It makes use of words that are clear and that build the reputation. It also strengthens confidence.

6. Courtesy It implies the message should show the sender’s expression as well as should respect the receiver.

The sender of the message or teacher should be sincerely polite, judicious, reflective, and enthusiastic.

7. Correctness It implies that there are no grammatical errors in the communication. It also checks for the precision and accurateness of facts and figures used in the message.

Seven C’s of Effective Communication

CLEAR • Make the objective clear.

• Avoid complex words and phrases.

CONCISE • Keep it clear and to the point.

• Avoid filler words and sentences.

• Convey the message in the least possible words without forgoing the other C’s of communication

CONCRETE • Be specific, not vague.

• Use facts and figures to support your message

CORRECT • The message is exact, correct, and well-timed.

• Error-free communication.

• Use the right level of language.

• Use correct facts and figures.

COHERENT • Does your message make sense?

• Ensure the message is logical.

COMPLETE • Does the message contain everything it needs to?

• Include a call to action.

• Convey all the facts and information required by the audience COURTEOUS • Being polite builds goodwill.

• Ensure the message is tactful.

• The sender should be sincerely polite, reflective, judicious, friendl,y and enthusiastic